Amazon Music Application
Determine research questions and focus:
Analyzed the interface based on usability principles to not only get acquainted with the application, but to help determine what tasks would be explored during the interview.
Determine common use cases: user and non-user
Create a participant screener and recruit participants based on those use cases
Develop a task and interview protocol
Develop a data collection sheet
Data Collection Sheet
Set up usability lab
Run a pilot test of the interview
Gain informed consent, have participants complete tasks, and interview them based on their experience
Data Collection Methods: Data template, video camera, screen recorder, written notes
Code and analyze the user data; write the evaluation with a breakdown of the application through both local and global issues, and subsequent recommendations.