Facebook Messenger Evaluation and Redesign
Interface evaluation and user testing
Determine research questions and focus:
We conducted an interface evaluation based on usability-principle violations to initially determine issues users might have.
Using the initial interface evaluation as a guide, we conducted an interview and task walk through with 4 participants that used the application to see if they indeed found issue with the identified problem areas.
Created personas that helped define 2 potential use cases: Frequent users and Ocassional users.
Plan redesign of the home screen based on identified issues
Develop a final redesign based on identified issues.
A fully interactive prototype that incorporated a design that users felt gave greater control over functionality and more intuitive.
Validate designs through a final round of user testing.